Shop Policies

Processing Times

Orders are typically processed and shipped within 1-5 business days, however delays can happen if we get a large influx of orders. You will receive a shipment notification with a tracking number once your order is shipped out. 

Shipping Methods & Delivery Times

USA
• USPS Ground Advantage 2-5 business days (not including processing times)
• USPS Priority Mail 1-3 business days (not including processing times)

INTERNATIONAL
• DHL eCommerce Parcel Direct - 7 to 21 business days (not including processing times)
• DHL Express Worldwide - 5 to 6 business days (not including processing times)

Returns/Exchanges

We do not currently offer returns or exchanges. All sales are final.

Damages and issues

Please inspect your order upon reception and contact us immediately if an item is defective, if you receive the wrong item, or if your package is damaged or lost so that we can evaluate the issue and make it right.

To be eligible to file a claim you must contact us immediately (no more than 5 days) after your package has been delivered, or upon discovery of the loss of a package. For damaged items, do not discard any packaging your item/s came in, or the item itself. We will need this to proceed with the claim.

If your package was undelivered due to incortectly entering your address at checkout, or the package was returned to sender due to being unclaimed, we unfortunately will not be able to refund your order. However, if you would like us to re-ship your package, we ask that you cover the shipping cost for a second attempt.  

Questions about your order?

Please contact us if you have any problems with your order.